Terms of Use

1. Artificial Intelligence Disclaimer

Artificial intelligence (“AI”) and machine learning are rapidly evolving. When accessing or using the Services, you acknowledge the following.

1.1 Basic understanding and responsibility

• You are interacting with an AI-enabled system.
• AI systems use probabilistic models and can misunderstand requests or produce errors.
• Outputs may be incomplete, inaccurate, biased, outdated, repetitive, or inappropriate.
• AI does not understand emotion, context, or consequences in the same way a person does.
• Output may display a “Made with Modeus” notice or another service identifier where the product requires attribution.

1.2 Your responsibilities

You are responsible for independently reviewing all Output, exercising judgment before relying on it, monitoring and approving its use, and taking responsibility for decisions, actions, or omissions based on it. Do not treat Output as legal, medical, financial, accounting, security, or other regulated professional advice.

1.3 Inherent limitations

AI may struggle with subtle language, slang, cultural references, novel situations, complex judgment, and tasks that depend on missing or low-quality data. Training data may contain errors or bias. These limitations can affect Output even when it appears fluent or confident.

2. Access and Use

2.1 Access rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal purposes. For an application downloaded to a device you own or control, this license allows you to install and run one copy for permitted use. We may modify, suspend, or discontinue all or part of the Services, subject to applicable law.

2.2 Account responsibilities

You must provide accurate, current, and complete registration information; keep login credentials and access keys confidential; and promptly report unauthorized use or a security incident. You are responsible for activity under your account. You may not impersonate another person, use false information, or share credentials in a way that defeats account limits. We may restrict or disable an account that violates these Terms.

2.3 Prohibited conduct

You may not use the Services in violation of this Agreement, applicable law, our usage or safety policies, or third-party rights. You shall not, and shall not permit another person to:

• sell, rent, lease, transfer, sublicense, reproduce, distribute, host, or commercially exploit the Services except as expressly allowed;
• frame the Services, misuse our trademarks, or use hidden text or metadata containing our names or marks;
• modify, translate, adapt, disassemble, decompile, reverse compile, or reverse engineer the Services except where law expressly permits;
• scrape or download Service data using robots, crawlers, avatars, data-mining tools, or similar automated processes except through an authorized interface;
• remove copyright, attribution, safety, or proprietary notices;
• impersonate a person or entity or misrepresent affiliation;
• probe, scan, defeat, or circumvent security, access controls, quotas, safety measures, or usage restrictions;
• introduce malware, malicious code, or harmful instructions;
• overload, flood, spam, mail-bomb, crash, disrupt, or interfere with the Services or another user;
• use false information, multiple accounts, or automation to manipulate promotions, credits, or access rules; or
• use the Services for illegal, harmful, fraudulent, exploitative, or abusive purposes.

When we detect abuse, we may invalidate credits, disqualify promotional participation, restrict generated or published content, suspend or terminate accounts, and take appropriate legal or protective action. Unauthorized use ends the licenses granted under this Agreement.

2.4 Usage restrictions

Features may have limits on requests, frequency, storage, runtime, model access, tool access, or other resources. Current limits may appear in the product, plan description, documentation, or usage policy.

2.5 Teams and organizations

If you join a team or organization, its owner or authorized administrators may manage team access, usage, shared content, and team-workspace activity in accordance with the plan and the organization’s policies. Personal workspaces should remain logically separate from team workspaces unless you explicitly share content. Business and team use may be governed by separate commercial terms, which control if inconsistent with these Terms for that use.

2.6 Supplemental terms

Some features are subject to additional terms presented in the feature or during activation. If supplemental terms conflict with these Terms, the supplemental terms control for that feature.

2.7 Third-party accounts

The Services may connect to third-party accounts at your direction. You represent that you may lawfully provide the required access and that doing so does not violate your agreements with the provider. Content obtained from a connected account is treated as Your Content. Your relationship with the third party is governed by your agreement with that provider, and we are not responsible for information the provider supplies contrary to your privacy settings.

2.8 Messaging services

If you opt into an SMS/MMS or similar message program, you authorize service-related messages at the contact information you provide. Message and data rates may apply. Consent to marketing messages is not a condition of purchase where prohibited by law, and opt-out instructions will be provided with the message service.

2.9 App stores

For an application obtained through Apple’s App Store or Google Play, your use must comply with the applicable store rules. The Agreement is between you and Company, not the store operator. Company is responsible for the application, maintenance, support, warranties, and claims to the extent required by these Terms or law. Apple and its subsidiaries are third-party beneficiaries of provisions relating to an App Store-sourced application and may enforce those provisions.

2.10 User-created sites, applications, and spaces

The Services may let you create or operate public websites, applications, or other experiences (“Published Work”). You, not Company, are the operator and publisher of Published Work. You are responsible for its content, accessibility, security, legal compliance, privacy notices, consumer terms, payments, refunds, support, and your relationship with end users. If Published Work displays a Modeus identifier by default, that display does not mean Company endorses, sponsors, controls, or guarantees it.

2.11 Local environment access

Browser extensions, desktop applications, or other local-access features may interact with pages, files, sessions, authentication state, cookies, or network connections on your device. By enabling them, you authorize the requested access; acknowledge that third parties may attribute resulting actions to you; agree to comply with those third parties’ terms; and accept the risk that automated actions may lead a third party to limit or terminate access. You may disable local access, but some functionality will stop working.

3. Ordering and Fees

3.1 Third-party processors

We may use third-party payment processors such as Stripe for card acceptance, settlement, fraud prevention, and related services. Payment details may be collected directly by the processor and are subject to its privacy policy and terms. You authorize us and the processor to exchange the minimum information and payment instructions needed to complete a transaction. Card issuers may perform validation, decline authorization, or charge their own fees.

3.2 Payment and order processing

You must pay all applicable fees under the billing terms shown when payment is due. By providing a payment method, you authorize Company and its processor to charge amounts due without additional consent. Keep billing information accurate and current. Except where these Terms or applicable law provide otherwise, fees are non-refundable. Failure to provide accurate information or pay amounts due is a material breach.

3.3 Taxes

Prices may exclude sales, use, VAT, GST, withholding, or similar taxes. If Company must collect tax, it may add that tax to the fees. You are responsible for other applicable taxes, penalties, and interest, except taxes based on Company’s net income.

4. Subscription, Credits, and Refund Policy

4.1 Subscription management

Some Services require a paid subscription billed in advance at the interval shown during purchase. At the end of each billing cycle, a subscription renews at the then-current price unless you or Company cancel it. You authorize recurring charges to the payment method on file. You may cancel renewal through account settings or the official support channel. Unless law requires otherwise, cancellation does not refund the current period and access continues until that period ends.

4.2 Billing and fee changes

Provide complete billing information and a valid payment method. If automatic billing fails, we may issue an invoice or restrict paid features. We may modify subscription fees, normally effective at the next renewal after reasonable advance notice. Continuing the subscription after the change takes effect is acceptance of the new price.

4.3 Credits

The Services may use credits as a unit of usage. Credits may be purchased, earned, included in subscriptions, or granted through promotions. Consumption can depend on model, complexity, runtime, input or output size, modality, demand, or compute resources. A credit does not guarantee a fixed quantity or quality of Output. We may change credit values, tiers, feature costs, and expiration rules, subject to applicable law.

Credits are account-specific, non-transferable, not redeemable for cash, and generally non-refundable. Unused credits may expire or be forfeited when an account terminates. Credits obtained or used fraudulently may be invalidated.

4.4 Refund policy

Except where required by law, payments for subscriptions, credits, and paid features are final and non-refundable. Company may consider exceptional refund requests in its discretion. Approved refunds are returned to the original payment method and processing time depends on the payment institution.

Consumers in jurisdictions that provide a mandatory withdrawal period retain those statutory rights. Refunds may be refused where an account was suspended for abuse or fraud, a similar refund was already issued, promotional or discounted services were purchased, the request is late, or the relevant credits or services were used.

5. Artificial Intelligence and Content

5.1 Your responsibility

You may submit information, text, code, images, audio, video, files, credentials for connected services, and other material through the Services (“Input”). The Services may generate text, files, code, images, audio, actions, websites, or other material in response (“Output”). Input and Output together are “Your Content.”

You are responsible for Your Content, including its accuracy, legality, appropriateness, and use. You represent that you own or have all rights, notices, permissions, and consents needed to provide Input and allow processing under these Terms. Output is provided “as is” and may be inaccurate or non-unique. You assume the risks of using or sharing it, including decisions made in reliance on it and third-party intellectual-property, privacy, publicity, or consumer claims.

5.2 Content ownership

As between you and Company, Company does not claim ownership of your Input or Output, subject to the licenses in Section 5.3 and any rights belonging to third parties. Output may not be unique, and applicable law may not recognize intellectual-property rights in AI-generated material.

5.3 License

You grant Company, its affiliates, contractors, successors, and assigns a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable license to host, copy, display, transmit, modify, and otherwise process Your Content as needed to provide, secure, operate, support, and monitor the Services and enforce these Terms. Where your settings, plan, and applicable law permit, Company may use de-identified or aggregated information to improve the Services and create usage analytics. Personal information is handled under the Privacy Policy and any applicable data-processing agreement.

5.4 Third-party AI services

Features may use third-party AI platforms, models, and tools (“AI Services”). You authorize us to share Input and other necessary Content with configured AI Services to fulfill your request. Their terms may grant them rights or impose retention rules. Company is not responsible for the availability, acts, omissions, or Output of a third-party AI Service. You are responsible for reviewing results and deciding whether to use them.

5.5 Content restrictions

You must not submit, publish, or attempt to generate Content that is illegal, threatening, abusive, harassing, defamatory, deceptive, fraudulent, invasive, exploitative, obscene, or that infringes third-party rights. You may not introduce malware or harmful code, facilitate prohibited commercial schemes, or provide another person’s image or identifying characteristics without required consent.

Do not submit sensitive personal information unless the feature expressly supports it and you are authorized to do so. Restricted categories include government identifiers; account passwords unrelated to an approved task; financial credentials; precise geolocation; protected health information; biometric or genetic data; private communications; data about children; criminal-offense data; and information revealing race, ethnicity, politics, religion, union membership, citizenship status, sexual orientation, or sex life.

5.6 Content storage

Unless expressly agreed otherwise, Company is not obligated to retain Your Content or maintain backups. Content may be deleted because of account settings, retention schedules, product changes, policy enforcement, or termination. Keep independent copies of material you need.

5.7 Third-party services

The Services may link to or integrate payment providers, identity providers, analytics, social platforms, external data sources, or other third-party services. They are not controlled by Company. You are responsible for accounts, credentials, compliance, transactions, refunds, disputes, security, and technical compatibility associated with integrations you choose. You use third-party services at your own risk and your relationship is governed by your agreement with the provider.

5.8 Content sharing

Export and sharing tools may transfer Your Content to a person or third-party service you select. By using them, you authorize the transfer. Company is not responsible for the recipient’s use, copying, caching, or redistribution of exported information.

6. Intellectual Property

6.1 Ownership

Company and its licensors retain all rights, title, and interest in the Services, software, models or model interfaces, methods, designs, documentation, trademarks, improvements, and usage data, excluding Your Content. “Modeus” and related names, stylizations, logos, and marks may not be used without permission. Third-party names and marks belong to their owners.

6.2 Third-party intellectual property

The Services may include open-source software and other third-party material governed by separate license terms. You must comply with those terms, including any direct payment or attribution obligation. Company is not responsible for third-party intellectual property or separate third-party terms.

6.3 Feedback

If you submit ideas, suggestions, proposals, or other feedback, you represent you may provide it and grant Company a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use, reproduce, modify, distribute, create derivative works from, and commercially or non-commercially exploit that feedback without restriction or confidentiality obligation.

7. Term and Termination

This Agreement begins when you accept it and continues while you use the Services. Company may suspend or terminate access if you materially breach this Agreement or a usage policy, create a security risk, fail to pay amounts due, or if continued service becomes unlawful. Subject to law, Company may discontinue the Services or terminate access without cause upon notice.

You may terminate by closing your account through account settings or the official support process. Upon termination, your license and access end, and Company may delete stored Content. If access ended for cause, you may not evade the restriction by registering another account. Provisions that by their nature should survive, including ownership, licenses, disclaimers, limitations, indemnities, dispute terms, and accrued payment obligations, survive.

8. Privacy

8.1 Privacy Policy

Company processes personal information as a controller when providing individual Services and managing its relationship with you, including billing, security, support, and marketing. The Privacy Policy explains these activities.

If you publish a site or application that collects information from end users, you are generally the controller of that end-user information and are responsible for your own lawful basis, notices, consent, security, and responses to data-subject requests. Where Company processes that information only under your instructions, Company acts as your processor.

8.2 Enterprise processing

If you use the Services to process personal information for an organization, both parties must comply with applicable data-protection law and enter a data-processing agreement where required.

9. Disclaimer

To the fullest extent permitted by law, your use of the Services is at your sole risk. The Services and all Output are provided “as is” and “as available,” with all faults. Company and its affiliates, officers, employees, agents, suppliers, and licensors disclaim all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment, and non-infringement.

Company does not warrant that the Services or Output will meet your requirements; that access will be uninterrupted, timely, secure, or error-free; or that advice, results, information, or Output will be accurate, complete, reliable, lawful, or suitable. Company is not the provider of third-party AI services and disclaims liability for their operation, security, availability, acts, omissions, and Output.

Company does not endorse or control Published Work created by users, even if a technical Modeus identifier appears on it. Company is not responsible for Published Work, user transactions, end-user disputes, third-party integrations, or security incidents originating from a user-selected third-party service.

10. Indemnification

To the extent permitted by law, you will indemnify, defend, and hold harmless Company, its parents, subsidiaries, affiliates, officers, directors, employees, agents, partners, suppliers, and licensors from claims, losses, liabilities, penalties, damages, and expenses (including reasonable legal fees) arising from: Your Content or use of Output; your use or inability to use the Services; your breach of this Agreement; your violation of another person’s rights or applicable law; Published Work you create or operate; or transactions and disputes involving your end users or third-party services.

Company may assume exclusive control of a matter subject to indemnification at its own cost, and you will reasonably cooperate. This section does not require indemnification for a Company party’s fraud or other liability that cannot lawfully be shifted to you.

11. Limitation of Liability

To the fullest extent permitted by law, neither party nor Company’s affiliates, licensors, or suppliers will be liable for consequential, indirect, special, incidental, exemplary, or punitive damages; lost profits, revenue, business, anticipated savings, or goodwill; loss, damage, disclosure, or interruption of data, networks, or information systems; or the cost of substitute services.

To the fullest extent permitted by law, Company’s aggregate liability arising from or relating to this Agreement, the software, or the Services will not exceed the amount you actually paid Company for the affected Services during the three months before the event giving rise to liability.

These exclusions apply regardless of legal theory, whether or not a party was advised of possible loss, and even if a remedy fails its essential purpose. Nothing excludes liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud where such exclusion is prohibited.

12. Governing Law and Dispute Resolution

12.1 Governing law

Subject to mandatory consumer law, these Terms and your use of the Services are governed by the laws identified by the legal entity operating Modeus. The supplied legal text selects Singapore law without regard to conflict-of-law principles; that choice must be confirmed before publication.

12.2 Informal dispute resolution

Before filing arbitration or a court action, you and Company agree to attempt in good faith to resolve a dispute informally. A notice should describe the claim, relief requested, and account contact information and be sent through the official legal-support channel. The informal process lasts 45 days unless both parties agree otherwise, and applicable limitation periods are tolled where law permits.

12.3 Non-U.S., non-UK, and non-EU users

Where permitted and where no mandatory local process applies, an unresolved dispute may be referred to final arbitration administered by the Singapore International Arbitration Centre (“SIAC”) under its then-current rules, with one arbitrator, a seat in Singapore, and proceedings in English. Either party may seek urgent injunctive or equitable relief from a court of competent jurisdiction.

12.4 UK and EU users

Consumers in the United Kingdom or European Union retain mandatory protections in their country of residence. Individual disputes may be brought in the competent court of the country where the consumer ordinarily resides where applicable law so provides.

12.5 U.S. users: individual arbitration

This section affects legal rights, including the right to file a lawsuit in court and receive a jury trial. Subject to the exceptions below and applicable law, you and Company agree that unresolved disputes will be resolved by final and binding arbitration under the Federal Arbitration Act on an individual basis.

Arbitration may be administered by National Arbitration and Mediation (“NAM”) under its applicable comprehensive and mass-filing rules. The arbitrator may award relief available in court. Individual small-claims matters and claims for injunctive relief to stop unauthorized access, abuse, or intellectual-property infringement may be excluded.

You and Company knowingly waive jury-trial rights and agree to bring claims only in an individual capacity, not as a plaintiff or class member in a class, consolidated, collective, mass, or representative proceeding, except for batch administration expressly permitted below.

Where 25 or more substantially similar demands are filed within 90 days by the same or coordinated counsel, the administrator may process them in batches of up to 50 claimants with one arbitrator and one set of fees per side for each batch, without converting the matters into a class or representative action.

You may opt out of the arbitration agreement within 30 days after first accepting these Terms by delivering a signed notice containing your name, mailing address, account email, and a clear statement that you opt out. The official physical and electronic opt-out addresses must be inserted and verified before this clause is published or relied upon.

13. DMCA and Copyright Complaints

We may restrict or terminate users who repeatedly infringe copyright, trademark, or other intellectual-property rights, and may remove or disable allegedly infringing material.

A notice should include: a physical or electronic signature of the authorized rights holder; identification of the protected work or right; the location of the allegedly infringing material; contact information; a good-faith statement that the use is unauthorized; and a statement under penalty of perjury that the notice is accurate and the sender is authorized to act.

Notices should be sent to the verified copyright agent and legal address published by the operating entity. Until those details are confirmed, do not rely on an unconfigured placeholder address.

14. Miscellaneous

14.1 U.S. federal government users

For U.S. federal-government end users, the Services are a “commercial item” as defined in 48 C.F.R. §2.101.

14.2 Trade and legal compliance

You represent that you are not located in an embargoed territory, identified on a prohibited or restricted-party list, or otherwise barred from receiving the Services. You must comply with applicable sanctions, export-control, and import laws.

14.3 Severability

If a provision is invalid or unenforceable, it will be modified to accomplish its objective as far as law permits, and the remaining provisions stay effective.

14.4 Waiver

Failure to enforce a provision is not a waiver. A waiver of one breach is not a waiver of another.

14.5 Electronic notice

You consent to electronic communications. Agreements, notices, disclosures, and other communications delivered electronically satisfy legal writing requirements to the extent allowed by law, without affecting non-waivable statutory rights.

14.6 Assignment

You may not assign, subcontract, delegate, or transfer this Agreement without Company’s written consent. Company may assign or transfer the Agreement and related rights and obligations as part of a reorganization, financing, sale, merger, or otherwise, subject to applicable law.

14.7 Modifications

When Terms or supplemental terms change, Company will publish the updated text and revise the “Last updated” date. Material changes may also be sent to registered users. Unless an update states otherwise, changes may apply immediately to users without accounts and 30 days after notice to registered users, subject to applicable law. If you do not accept a change, stop using the affected Services before it becomes effective.

14.8 Entire agreement

This Agreement and incorporated supplemental terms, order forms, and data-processing terms are the entire agreement about their subject matter and supersede prior or contemporaneous communications on that subject.

15. Contact Us

Questions about these Terms should be directed to the verified legal or support channel for Modeus. Proposed addresses such as support@modeus.ai and legal@modeus.ai must be configured and confirmed before publication.